Where can I ship my order to?
Available shipping nationwide to 45 states.
Unfortunately we CANNOT ship to AK, HI, MI, SD, UT
Someone 21+ must be there to sign for the product when it arrives, so please make sure you are home or you are sending it to somewhere with an adult around like an office or to your doorman.
*Please note we CAN NOT ship to a PO Box or a Military base
Please be sure to enter the correct zip code (when prompted in the cart page, prior to entering your shipping address). Incorrect shipping zip codes entered at checkout may cause delay in shipping. Please note that LiquidRails is not responsible for transit delays caused by incorrect shipment information.
Order Journey
You will get an email upon order confirmation, order prep, shipment and deliver. If you do not recieve an email please check spam and verify your email is not mistyped
What are your standard delivery charges?
Shipping is flat rate $19.99 per box ordered. If you have multiple addresses that you want to ship to they will need to be separate orders. Discounts on shipping are offered with different brands that we work with (i.e. Military discount, new customer, order threshholds)
Do you offer Express Shipping?
yes, please contact us for a quote: service@getliquidrails.com
How long does the product take to arrive?
We will email you a notification once your order is out for delivery. Depending on your shipping address, your order will arrive within 1-10 days.
Do I need to be 21 years or over?
Yes, we take that very seriously. To order, you must be 21+. You must present a valid form of ID showing that you are 21+ for your order to be released upon delivery.
If I am not home when the order arrives, what happens?
Our logistics partner will attempt delivery 3 times and if someone 21+ is not there, the carrier will return the package to us. You may be charged an additional $19.99 re-service fee for a delivery reattempt. We strongly advise sending your order somewhere that someone 21+ will be at all times like an office or a building with a doorman. If you do not think you will be home to receive the order, please reach out to service@getliquidrails.com immediately. Please understand that quite a bit of work goes into the preparation and shipment of each order. In the event that the re-service fee is applied, we truly appreciate your understanding and cooperation.
I need to amend my order, how do I let you know?
Our amazing fulfillment team is super quick at processing orders so if yours needs to edited, please let us know as soon as possible by emailing service@getliquidrails.com. If you have placed an order that you'd like to cancel, please email service@getliquidrails.com immediately. Please note that orders may only be cancelled within 3 hours from the time the order was placed.
When should I contact LiquidRails Customer Experience?
Our entire team goes out of their way to ensure our customers receive the highest quality of products possible. That being said, if you ever feel that your order does not meet our expected quality standards, please let us know as soon as possible so we can assist in resolving the issue. Please note that our policy requires all damages or missing items be reported to our team within 7 days of receiving your order.
You can reach our customer experience team at service@getliquidrails.com for help with any order issue or request. We are here to help make sure you love our brand partners' products and the LiquidRails experience!
What if LiquidRails doesn't have my ordered item in stock?
If an item you ordered goes out of stock before your order is fulfilled, the LiquidRails team will reach out right away to either make a replacement suggestion or issue a refund for the item(s). All suggestions are made by our knowledgeable staff and will always be of similar taste and quality to original product.
What if your order is a Pre-Sale?
If you order contains a product that is a PreSale or you reserved a limited release we will notify you when the product will be ready to ship.. If you order contains products that are currently available, the total order will be shipped when the specific presale item is ready to ship.
How do I create a LiquidRails Account?
LiquidRails account activation is a 2 step process.
Please click the person Icon on the top right of the screen. If you do not already have an account, please click “create account”.
From there, you can fill out the required information (remember: the email address used to create your account will be tied to the rewards program as well).
Once all the requested information has been provided, click “create” you will then receive an email with a clickable link to “activate your account”.
From there you can start earning your LiquidRails Rewards!
If you are having trouble logging on, please reach out to us at service@getliquidrails.com. We will happily assist you.